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Community Guidelines

KerbAlert is neighbours looking out for each other. These are the rules that keep it that way, for the people reporting, the people whose cars are reported, and everyone else on the street.

Last updated 27 September 2026

Safety first, always

  • Never confront anyone or try to stop what’s happening. Report it from where you are.
  • If someone is in danger or a crime is happening, call 999 before you do anything else.
  • Don’t use KerbAlert while driving. Pull over somewhere safe, or let a passenger do it.
  • Don’t follow anyone, block their way, or go onto private property to get a photo.

Report what you actually saw

  • Only report things you’ve seen yourself, at the time and place you’re reporting.
  • Pick the type that fits best, and keep descriptions factual: what you saw, not what you think it means.
  • If you see a report that’s already been made, tap that you saw it too rather than making a new one.
  • Don’t guess at plates. If you can’t read it clearly, leave it out.

Photos

  • Photograph the car or the situation, not people. KerbAlert blurs faces and plates automatically, but please check the preview before you send it and tap anything else that should be hidden.
  • Never photograph children, the inside of people’s homes, or anything intimate.
  • No photos from your camera roll. Every photo has to be taken in the app, at the time.

Respect everyone, including wardens

Traffic wardens, tow truck drivers and council workers are doing their jobs. Reporting that they’re nearby is fine. Following, filming them aggressively, abusing or obstructing them is not. The same goes for the owner of any car you report: they’re a neighbour, not a suspect.

Watching someone’s car

  • Keep an eye out and let the owner know if something looks wrong. That’s it.
  • Don’t touch the car, and don’t get involved in anything happening to it.
  • If you can’t keep watching, stop watching in the app so the owner knows.

Not allowed

  • False, exaggerated or old reports, or reports made to get at someone.
  • Harassment, threats, hate speech, or discrimination of any kind.
  • Trying to find out who made a report, or who owns a car.
  • Sharing number plates, photos or anything else from KerbAlert outside the app to identify or shame someone.
  • Using KerbAlert to plan or help with a crime, including checking when wardens or owners are away.
  • Spam, advertising, or more than one account.

What happens when rules are broken

  • Flags: any member can report a report. When three different members flag the same one, it’s hidden straight away while it’s reviewed.
  • Trust score: false reports lower the reporter’s trust score, which other members can see on their reports.
  • Blocking: you can block whoever made a report or watch request. Their posts disappear for you, they can’t watch your car, and neither of you is told.
  • Suspension or removal: serious or repeated breaches can get an account suspended or closed for good.

Think we’ve made a mistake? Email support@kerbalert.co.uk and a person will look again.